SLA rules
Set deadlines for contracts based on status and contract type, with warnings and notifications when due dates approach.
SLA rules attach deadlines to contracts so your team knows when a review or decision is due. Each rule matches contracts by status and type, sets a deadline relative to when the contract enters that status, and notifies the right people as the deadline approaches.
Creating an SLA rule
Open Automation → SLAs from the sidebar and click Add SLA.
Rule name
A short, descriptive label (e.g., Internal review SLA) used in the rule list and on contracts the SLA is applied to.
Match contracts where
Define which contracts the rule applies to:
- Status is — the contract status that triggers the SLA (e.g., In review). The deadline clock starts when a contract enters this status.
- Contract type is — limit the rule to a specific contract type (NDA, MSA, SOW, etc.) or leave as Any type.
- Auto-match new contracts — when on, the rule applies automatically to every contract that matches the conditions above. When off, the rule only applies when explicitly assigned by a workflow.
Deadline
Set the number of business days after entering the matched status. The deadline is due at 5:00 PM workspace time on the target day.
Warn ahead of due time
Add up to three warnings, expressed in hours before the deadline (e.g., 24 hours, 4 hours). Leave a slot blank to skip that warning.
Notifications
Control how warnings and deadline alerts are delivered:
- Active — turn notifications for this rule on or off.
- Email — send warnings and breach alerts by email.
- Slack — send warnings to Slack. Requires Slack to be connected to your workspace first.
Also notify
Contract owners and open assignees are always notified. Add additional recipients (teammates or specific email addresses) to keep stakeholders in the loop.
How SLAs apply
When a contract enters the matched status, Fusial:
- Calculates the deadline and attaches it to the contract.
- Schedules each warning at the offsets you configured.
- Notifies the contract owner, open assignees, and any additional recipients through the channels you enabled.
If a workflow overrides the SLA (see Workflows), that workflow's selected SLA rule replaces the auto-matched one.
Editing and removing rules
From Automation → SLA rules you can edit any field on an existing rule or delete the rule entirely. Edits take effect on contracts that enter the matched status after the change; in-flight deadlines on contracts that already started the clock are not retroactively adjusted.